|
Forum: Suggestions Topic: Request: Don't add customer email to spam file started by: pumpkinheadgiant Posted by pumpkinheadgiant on Jul. 29 2006,12:48
I ordered UltraISO and EasyBoot as a bundle. When I emailed support@ezbsystems.com, I received an email from Xoben with the registration code for UltraISO, but no mention of EasyBoot.I replied to this message, only to discover that my name had been added to their spam filter as a name to reject. It would be nice to feel like a customer and not an infection. Thanks, Eric Posted by xoben on Jul. 29 2006,23:47
Hello pumpkinheadgiant, We never add e-mail addresses or names to "spam filter". As "SpamAssassin" and "Antivirus" are enabled for support@ezbsystems.com to avoid large amount of SPAM e-mails, your e-mail may be bounced back by mistake. Please contact us at reg@ezbsystems.com, or PM me, or post in this forum for a question. We will be happy to help you. Regards Xoben Posted by pumpkinheadgiant on Jul. 30 2006,15:41
I sent an email to that address (support@ezbsystems.com) there about the product, received a reply, and then could never email again. I somehow got added to your software as spam within that time frame.My question was regarding the fact that I purchased a bundle of UltraISO and EasyBoot, but had only received the registration code via email to UltraISO. That was the message the I replied to that got bounced back at me as spam. Can I please have the registration for EasyBoot sent to the email address from my original order? The email I received had the subject line: "Delivery information for EasyBoot (share-it! Order no. xxxxxxxx)" That was the same order # I used in my original email. Thanks, Eric Posted by xoben on Jul. 31 2006,00:48
Hello pumpkinheadgiant,Your registration code for EasyBoot has been re-sent, please check your e-mail box. Regards Xoben |