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Topic: What does it take to get support?< Next Oldest | Next Newest >
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PostIcon Posted on: Jun. 02 2008,16:19  Skip to the next post in this topic. Ignore posts   QUOTE
I purchased this software (UltraISO v 9.2) on May 29. I have entered the registration code, but it still won't let me into the program. I have emailed support and have received no answer. I have emailed asking for my money back, and still no answer.

Finally, I have opened a dispute through PayPal. I will wait to see if anybody responds to that.

Thank you
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PostIcon Posted on: Jun. 02 2008,23:26 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
Sorry, your e-mail (sent on May 30 '08 14:23) was putted in the SPAM folder, please check your PM for an answer.
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PostIcon Posted on: Jun. 02 2008,23:51 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

(xoben @ Jun. 03 2008,04:26)
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Sorry, your e-mail (sent on May 30 '08 14:23) was putted in the SPAM folder, please check your PM for an answer.

So is it common practice to have your spam settings such that registered users cannot get through to you? How are we supposed to contact you in those cases?
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PostIcon Posted on: Jun. 03 2008,05:33 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
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So is it common practice to have your spam settings such that registered users cannot get through to you?

Actually, there are 2-3 similar cases per a single year.
QUOTE
How are we supposed to contact you in those cases?

In general, sending a help message to support@ or service@ will resolve this problem. You can also PM or post a messag on our support forum here.
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PostIcon Posted on: Jun. 03 2008,13:48 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
I am still frustrated here...

1. The email I sent was:
a) sent to support@ ... &
b) a reply to the message you sent me.

So, the spam filter should NOT have trapped it.

2. I have discovered that when I copy and paste the download link into the browser, it downloads the wrong file. I am attaching a screenshot that indicates this.

The image was removed because it has private information for registered customers. (Edited by Xoben)

3. When I click on the link, it downloads the correct file, but then I get the following message when I try to install it:
"The setup files are corrupted. Please download a new copy of the file"

Grrrr....

Edited by xoben on Jun. 03 2008,19:00
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PostIcon Posted on: Jun. 03 2008,15:18 Skip to the previous post in this topic.  Ignore posts   QUOTE
Fifth time's a charm, I guess.

It's working now!
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